2022 Gartner Magic Quadrant

Enterprise conversational AI platforms (enterprise CAIPs) are a subset of the larger conversational AI market, commonly referred to as chatbot platforms in media. The enterprise CAIP market, however, focuses on the needs of larger enterprises by targeting multiple use cases, modalities of conversation (i.e., speech, chat, text messaging and email) and the ability to operationalize within the enterprise.

Gartner defines the enterprise conversational AI platform market as the market for software applications used to build, orchestrate and support the development of multiple use cases of conversational automation, while targeting multiple roles within the enterprise. Enterprise CAIP enables conversational automation as a strategic enterprise capability.

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