IDC MarketScape: Worldwide Unified Endpoint Management Software 2022 Vendor Assessment

As enterprise IT operations start returning to some form or pre-COVID-19 pandemic version of “normal,” organizations are discovering new use cases and requirements for their endpoint device management platforms. It is now critical for unified endpoint management (UEM) technology to be able to support multiple device types accessing corporate data, apps, and IT resources both on network (attached to a corporate LAN, an extended WAN, or via a VPN connection) and off network (connected to the public internet via wired/wireless broadband, but not attached to private business networks).

In addition, it is important for UEM platforms to address specific business use cases and tactical workflows and operations. Mobile devices, tablets, and laptops are now used broadly in task-specific scenarios (e.g., retail, optical data input/capture, logistics record keeping, public safety communications) that may require different features and capabilities from a device management perspective compared with standard end-user coming requirements for mobiles or PCs. In someinstances, enterprises may choose multiple UEM platforms, deploying technologies in best-of-breed scenarios to handle various use cases across the organization.

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